Returns & Exchanges

Due to the digital nature of our software products, we offer a 14-day return window for un-downloaded libraries. Once a serial number has been redeemed or the download process has begun, the product is generally ineligible for a refund.

Return Process

• 1.
  Verify Eligibility

  Ensure your software library has not been downloaded or registered via the Spitfire Audio App to qualify for a full refund.

• 2.
  Submit a Request

  Contact our dedicated support team through the 'Help' portal with your order number and reason for the return.

• 3.
  License Deactivation

  Our technicians will verify your account status and remotely deactivate any pending serial keys associated with the transaction.

• 4.
  Receive Refund

  Once the deactivation is confirmed, your refund will be processed to your original payment method within 5-10 business days.